Privacy Policy

We understand that you do not want personal information distributed indiscriminately and this policy explains how we collect the information, what we do with it and what controls are in place.

The policy sets out the basis on which any personal data we collect from you, or that is provided by you, will be used by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


In order to provide the goods and services you have requested, we may collect and process the following data about you:

Information that you have provided by completing forms on our site This includes information provided at the time of utilising our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and also when you report a problem with our site.

We may keep a record of any correspondence when you contact us in any manner.

Any details of transactions that you carry out through our site and data necessary for the completion and verification of your order – this may include your name, email address, fitting address, credit/debit card number, contact details, date of birth, security code, expiry date, IP address and where you heard about us.

Any details of your visits to our site, including, but not limited to, traffic data, location data, web logs and other communication data.

We may also collect information about your computer, which includes, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and partners. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


We may collect data and information about our customers via various server logs, cookies, order forms, competitions and special offers. A cookie is a small text file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information or any password details.


The data and information that we may collect from you is stored by us and we will take all reasonable steps necessary to ensure that it is treated securely and in accordance with the privacy policy.

The transmission of information via the internet is never completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Therefore, any transmission of information is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We may use information held about you in a number of ways:

To provide you with information regarding products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To carry out our legal obligations arising from any contracts entered into between you and us.

To inform you about any changes to our services or procedures.

If you are an existing customer, we may contact you by any means with information about goods and services similar to any goods and services that you have previously purchased or which, we feel may be of interest to you.

We never disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may look at the information you provide in order to make identity checks for the use of protecting both our customers and us from fraud. Additionally, we may use the information, where required by law, to prevent fraud or cybercrime and to protect the website.


If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements, to protect the rights, property or safety of, our customers, or others. This includes exchanging information with other businesses and organisations for the purposes of fraud protection and credit risk reduction.


Any changes that we may make to our privacy policy in the future will be shown on this page.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you, before collecting your data, if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your rights of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £20 to meet our costs in providing you with the details of any information we hold about you.


Any questions, comments and requests regarding this privacy policy are welcomed and should be emailed to